BELIGHT Hub Limited - Privacy Policy

Effective From: 23 March 2025

 

1. Introduction

At BELIGHT Hub Limited (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.belighthub.com, purchase our products or services, or interact with us. This Privacy Policy should be read alongside our Terms & Conditions.

We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

BELIGHT Hub Limited is a company registered in England and Wales under company number 15908887, with its registered office at 124, City Road, London, United Kingdom, EC1V 2NX. Our website is www.belighthub.com, and you can contact us via email at [email protected].

3. What Personal Data We Collect

We may collect and process the following data:

  • Full name
  • Email address
  • Billing address
  • Payment information (processed securely via Stripe or PayPal — we do not store card details)
  • Business details including financial data and bank statements (for bookkeeping services)
  • Contact preferences and any other data you voluntarily provide via forms, emails, or questionnaires

It is your responsibility to ensure that any personal or financial data you provide to BELIGHT Hub Limited is accurate, complete, and up to date.

4. How We Collect Your Data

We collect your data when you:

  • Purchase a service or digital product
  • Join our waitlist or mailing list
  • Complete an onboarding questionnaire or application form
  • Book a discovery call or session
  • Submit bookkeeping records or financial documents
  • Interact with our website (including via cookies or analytics tools)

5. Why We Collect Your Data

We use your data to:

  • Provide and deliver the services you have purchased
  • Manage digital product access
  • Process payments and generate invoices
  • Communicate with you about your services, updates, or support
  • Comply with accounting and legal requirements
  • Send marketing communications (only with your consent)
  • Improve our website, services, and customer experience

Where a payment plan is selected, payment details are securely processed via Stripe or PayPal, and BELIGHT Hub Limited retains the right to charge subsequent instalments automatically until the full agreed service fee is paid.

6. Lawful Basis for Processing Your Data

We process your personal data under the following lawful bases:

  • Performance of a contract — to deliver your purchased services
  • Legal obligation — to meet financial or regulatory requirements
  • Consent — for marketing emails (you can withdraw at any time)
  • Legitimate interest — to maintain professional contact with you

7. How We Store Your Data

We securely store your data in:

  • Google Drive (for client document folders and bookkeeping files)
  • Kajabi (for product access and email communication)
  • Stripe and PayPal (for secure payment processing)
  • Calendly and Typeform (for scheduling and application forms)
  • Our CRM system (if used)

Data is retained for as long as necessary to fulfil the purposes outlined in this policy and comply with legal retention periods (e.g. 6 years for financial records).

8. Sharing Your Data

We do not sell or rent your personal data. We only share it with trusted service providers to operate our business and deliver your services, including:

  • Kajabi
  • Stripe
  • PayPal
  • Google Workspace
  • Calendly
  • Typeform
  • Dubsado (if used)

All providers are GDPR-compliant and process data securely. We may also disclose personal information if required to do so by law.

9. International Data Transfers

Some third-party platforms we use (such as Kajabi and Google) may process data outside the UK. In these cases, appropriate legal safeguards (e.g. Standard Contractual Clauses) are in place to protect your data in accordance with UK GDPR.

10. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and track analytics (e.g., page views). You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

Cookies may be used to:

  • Monitor website usage
  • Improve site performance
  • Support retargeting or marketing (if applicable)

All reports, templates, and resources provided to clients are the intellectual property of BELIGHT Hub Limited and are protected under copyright law. They are intended for personal use only and may not be copied, distributed, or shared without prior written consent.

11. Your Rights

Under data protection laws, you have rights including:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time (e.g. for marketing)
  • Object to or restrict processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

12. Marketing Communications

We will only send marketing communications where you have provided explicit consent, and you may withdraw this consent at any time.

13. Data Breaches

In the unlikely event of a data breach, we will take immediate steps to investigate and contain the issue. If required, we will notify affected users and the ICO within 72 hours in accordance with our legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website. We recommend you review this policy periodically.

15. How to Contact Us

If you have questions about this Privacy Policy or your data, contact:
BELIGHT Hub Limited
Email: [email protected]
Website: www.belighthub.com

16. Complaints

If you are not satisfied with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113 (UK)